White screen on CC Desktop app

New Here ,
Oct 04, 2021 Oct 04, 2021

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I have had this issue for several months now, where I have been unable to use the Creative Cloud desktop app as it simply displays a white screen when opened. I have tried every solution I have seen in the FAQ and these forms, including deleting the contents of the OOBE folder, uninstalling the service through the cleaner, and updating Windows 10. Nothing has helped to resolve the issue. Even booting in Safe Mode, the issue persists. Are there any other methods to fix this?

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Creative Cloud, Installation, New user

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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