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Why am I being charged with no plan?

Guest
Sep 06, 2017 Sep 06, 2017

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Hi,

I have had a recurring Adobe Photography Plan charge on my CC for many months already, but when i sign into my account in attempt to cancel, it shows ABSOLUTELY NO plans or products. So i cannot even cancel out with out any plan listed. So, no plans, just monthly charges for nothing i ever signed up for!

I have spent way too much time online jumping through hoops trying to resolve this! Any suggestions before i call CA BBB, or start litigation?

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Sep 06, 2017 Sep 06, 2017

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link

...

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Community Expert ,
Sep 06, 2017 Sep 06, 2017

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https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 14, 2023 Jan 14, 2023

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Adobe has been doing this for years now. It is part of their business model. They ghost bill poeple knowing that a small percentage will hand them over the moneyu because they don't notice  it leaving their accournt. Theyve done it to me many times

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Community Expert ,
Jan 14, 2023 Jan 14, 2023

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LATEST

@Benton Road27939355g0f6 

 

do you have a current problem?

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