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Why anybody can't tell me why i get charget twice this mount for differents things and i only got one plan?

New Here ,
Aug 06, 2019 Aug 06, 2019

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Hope somebody can respond me from here. Cause the support center (chat) is pretty much useless...

Thank you!

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Creative Cloud

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Community Expert ,
Aug 06, 2019 Aug 06, 2019

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This is a public forum, not the link to Adobe support

-other users here can't help with a payment problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

For anyone else reading this

Never post private information on a public forum... including your actual email address or phone number

Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) or email until you are sure that person is an Adobe employee (see next)

When an employee asks for information (identified by a STAFF badge where my ACP badge shows) hover your mouse over their name and then click the Message option in the popup window to send a private email

Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://forums.adobe.com/community/forumhelp/forum_comments/content so the person may be banned from the forums

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LEGEND ,
Aug 06, 2019 Aug 06, 2019

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One thing to be aware of: with the "individual" plan you cannot use two plans for the same software at the same time with the same Adobe ID. So for example you cannot take two Photographer plans so that you can run it on 3 machines. But it WILL charge you if you try.

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