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Why can I not download Photoshop 13, I paid for it

ggsue
New Here ,
Aug 05, 2015 Aug 05, 2015

I can not download Photoshop 13, why no? no matter what or where I go. If I can't download it I want my money back

@

566
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correct answers 1 Correct answer

Ned Murphy
LEGEND , Aug 05, 2015 Aug 05, 2015

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

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replies 5 Replies 5
latest latest Jump to latest reply
VarunS-NrjXZ4 Adobe Employee
Adobe Employee ,
Aug 05, 2015 Aug 05, 2015

Hi Sue

Please provide complete error message you receive while downloading Photoshop Elements 13 ?

Thanks

Varun

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ggsue
New Here ,
Aug 05, 2015 Aug 05, 2015
In Response To VarunS-NrjXZ4

I can't even get that far to do anything

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ggsue
New Here ,
Aug 05, 2015 Aug 05, 2015
In Response To ggsue

/Where do I find the cookies

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Ned Murphy
LEGEND ,
Aug 05, 2015 Aug 05, 2015

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

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ggsue
New Here ,
Aug 05, 2015 Aug 05, 2015
LATEST
In Response To Ned Murphy

I'm so feed up with everything

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