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Why is Adobe support so terrible?

New Here ,
Jun 16, 2018 Jun 16, 2018

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I have been unable to reinstall Creative Cloud. The forums offer no help that works. I want to contact Adobe but there is no option to chat. I cannot find a phone number.

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correct answers 1 Correct answer

Community Expert , Jun 20, 2018 Jun 20, 2018

Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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Community Expert ,
Jun 20, 2018 Jun 20, 2018

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Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Great - But is a bot with pre-set answers. You get stuck in a loop....

Thinking it would be far easier to cancel and take my business elswhere.

The Bot just keeps on trying to sell me something I don't want and the product I have already for a higher price:(

 

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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I agree there support is terrible, actually I do not think they have any support they farm it out to users. So you pay and when there is an issue there is absolutely no support. 
This is why I did not renew why pay for something that does not work. 
It use to be good but 3 years it stopped working correctly great updates?????????????

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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@leonard22692381dvnd 

 

that is incorrect. anyone with a subscription can quickly contact adobe support.

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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No I tried and the only answer I was given was look on the forum. 
I sent help requests for months and they did nothing. 

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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?

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Community Beginner ,
Aug 30, 2023 Aug 30, 2023

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You do not understand what I wrote????

it is simple I have pdf's that run videos which are embedded that would not run last September 2022 I requested help I even sent the file. 
The only response I received from the support was to check the forum. In October, November, February 2023, May I asked again no response so in August I canceled my auto renewal for a POS software with no support. 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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quote

You do not understand what I wrote????

it is simple I have pdf's that run videos which are embedded that would not run last September 2022 I requested help I even sent the file. 
The only response I received from the support was to check the forum. In October, November, February 2023, May I asked again no response so in August I canceled my auto renewal for a POS software with no support. 


By @leonard22692381dvnd

 

As this forum is specific to downloading and installing the creative cloud, and your question is related to adding interactive objects to Acrobat ( https://helpx.adobe.com/acrobat/using/rich-media.html ), have you tried posting in the Acrobat forum for support ( https://community.adobe.com/t5/acrobat/ct-p/ct-acrobat?page=1&sort=latest_replies&lang=all&tabid=all )?

 

There are limits to what Adobe can help with in their apps. For instance, if you take a bad photo, there is only so much AI correction Photoshop and Lightroom can help with. Or if you build a web app with Dreamweaver, they cannot assist with the code if it results in an error. If the application is not running into an error, but instead your video is having issues, there may not be anything their support can help with as you may need to troubleshoot your video which may not have anything to do with Adobe.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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These pdf's work on Acrobat Adobe 9 just not in the Pro version. 
when I opened the pdf it would play the audio but not the video. 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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i was asking for delineation of what you asked.  and you gave that.  thank you.

 

the problem you encountered is expecting adobe support to consist of/contain software user experts.  adobe's support experts handle technical software problems.

 

adobe does nuture and support software user experts in the forums. so, with an acrobat question, you should have been directed to the acrobat forum.

 

and because the entire adobe ecosystem is so complex, there are a number of us that just roam various forums looking for people who need help using the adobe forums.

 

eg, i'm an adobe community expert, but am not an acrobat expert. for your acrobat question, i would direct you to the acrobat forum (eg, https://community.adobe.com/t5/acrobat-discussions/while-opening-any-pdf-files-from-share-folders-ge...).  if you had an animate question, i would (almost certainly) be able to answer that.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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thank  you I do understand. It was extremely frustrating that I paid for the Pro version and it would not play the videos and audio in my PDF's but the free version would.

As soon as I did not renew and it reverted back to acrobat reader they worked. 

I do appreciate your information. 

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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you're welcome.

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