Why is Creative Cloud in trial mode?

[Blissful_customer5F84]

Why is it that I am being charged for creative cloud but when I go to use any of my apps, it says that I need to buy creative cloud?

[Blissful_customer5F84]

Whenever I try to purchase an app, I am redirected to a login screen. I log in and I am told that I cannot use my student account and must use another account. Also, why am I not able to speak directly to someone in customer service. Whenever I click the link to speak directly to someone, I am redirected to a page of links for answering my questions and I never get to speak to anyone. I have projects due and I have been trying to figure this out for over an hour to no avail. 

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[Manan Joshi · Accepted solution]

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan