Why is that? Почему так?

[41]

I have written that 7 days is free, but it still requires money and closes the program.
У меня написано, что 7 дней бесплатно, но всё равно требует деньги и закрывает программу.

[John T Smith]

You need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

[Nancy OShea]

Are you saying that a free trial ended early?  To understand why this happens, see the help article below. 

https://helpx.adobe.com/download-install/kb/trial-software-expired-early.html

Unfortunately, nobody can reset a free trial.  You need to install it on a different computer.