Why is the Creative Cloud desktop app still so inaccurate?

Engaged ,
Feb 24, 2022 Feb 24, 2022

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Creative Cloud, as seen in the first attachment, said I had a heaping handful of updates available today. Knowing this was wrong, I reloaded it and as the second screenshot shows, only Photoshop was needing an update.

 

This happens about twice a month, this innacuurate update tally.

 

Why?

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Must admit I've never seen these inaccuracies.

 

Which version of the Cloud desktop app are you running? Current version is 5.6.5.58.

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

 

If you're so inclined, and you say this is a recurring issue, one option may be to uninstall the desktop app and reinstall it just to see if such a refresh makes any difference.

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Engaged ,
Feb 24, 2022 Feb 24, 2022

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That's the version, but after all the deleted preferences and reinstalls of Photoshop, Illustrator, and especially InDesign in the last 9 months because of universal issues on M1 macs and just dreadfully sloppy programming,  I'm a little gunshy to un/reinstalling again. 

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Just to be clear, I'm only suggesting (as an option) reinstalling the desktop app which controls installs and updates. Not all the Cloud apps that you already have installed.

 

Others may chime in with other options later.

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Engaged ,
Feb 24, 2022 Feb 24, 2022

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Oh absolutely. Didn't even cross my mind. But it was happening to me bore a recent complete wipe and rebuild of the M1 as though I'd never owned a Mac. Hadn't done that in over a decade so felt it was time. 

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