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Why is there a company from a whole other continent logged in as a current session?

Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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Screenshot 2023-08-07 at 7.33.59 PM.png

I was looking at my current sessions and cleaning out some unknown sessions. I can't end my current session, which isn't even my current sesssion- I don't work for Axios, nor do I live in Ireland. I live in a whole other continent, and I don't even use my adobe cloud for business. How'd they get access to my account? How can I kick them out? I really want to know why a large healthcare company is using my Adobe Cloud. Super weird.

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Creative Cloud , New user

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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alright well I just cleared the tab, checked a family member's account to see if they had a similar issue, then logged back into mine and the Axios current session is gone. Weird. Now the current session is matching my device.

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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Just because the Axios session issue is gone does NOT mean this issue is solved. Really hoping for an answer as to why Axios the healthcare company was logged in to my account from another continent!

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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that's your current session.

 

sign out and then back in to your cc desktop app.

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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But I am in no way related to Axios, so why did Axios appear as my current session?

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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i do not know. did you sign out and in?

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hi there,

This looks strange. We second with the suggestions shared by @kglad. In a scenario like this, it would be best to end all sessions and then sign back in.

Let us know if you have any questions.

Regards,

Shivangi

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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I also currently see this issues on my account, even after ending all sessions. I cannot end this one though--it's greyed out. I also live on an entirely different continent AND I don't have any adobe programs open at the moment, so this ain't me!

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Default: if you cannot end the other sessions, then please complete the process listed in https://adobe.ly/49vW15F to reset the password for your Adobe account. This will help you secure the account if someone else has been signed into your membership.

 

If you need additional assistance, please click on https://adobe.ly/3HAVYJw to begin a secure chat session with a member of our support team. They can help you further with signing out of any devices you cannot access. ^JW

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Thank you for the speedy response Jeff! I did that, waited 3 minutes, and then refreshed the page, and it still shows someone in Ireland in a current session.

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Ok, please don't wait to change your password and create a new secure chat session, Default.  You can change the password yourself to help restrict access. ^JW

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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I'm saying I did change my password. Then after that, I waited 3 minutes before refreshing the page that shows who's in a session....and it still showed someone in Ireland in a current session. Greyed out and able to End Session.

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Correction:
**NOT able to End Session.

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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I am sorry, Default, I can't see if you reset your password or not. If you have gone through the password reset process already, then click on https://adobe.ly/4bdbOb1 to begin a secure chat session with a member of our support team who can help you further.  You are currently posting in a public discussion forum that is visible to anyone with Internet access.

 

If the chat window fails to automatically open, then use a different device to contact us.^JW

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Thank you Jeff. I will try this.

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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and type "agent" in the chat window to bypass the bot.

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Thank you kglad. I didn't end up needing to use the Adobe chat. For those who may come across this issue, what worked in the end for me was to apply 2-factor authentification to my log in. After I did that, it was fairly immediate that I noticed the Ireland login was gone. Problem solved!

It's also important to note that if you create a new password, check the box that says End all sessions (or something like that. I can't recall.) While this isn't the thing that corrected the issue for me, it wasn't mentioned above, and it's surely worth pointing out.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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thank you for that info @defaultb0ni66zay0ox (and glad you solved the problem).

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Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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This just happened for me today, I checked and the device was unknown but it was also located in Dublin, Ireland... I'm not sure how this is happening, but I got rid of it by changing my login info, signing out in the browser, and signing back in. How on earth is it happening to us and why always Dublin, Ireland 😂

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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@NatePanetti 

 

are you an admin of a teams or enterprise subscription?

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Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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No, just a membership for me.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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and a company was signed into your account?

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Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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I'm not sure about that, the device said unknown but the location was also Dublin, Ireland. I live in the US haha.

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Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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LATEST

and under action it said 'current session', which is odd

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