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Why my CC apps still warn me about payment?

Community Beginner ,
Dec 02, 2018 Dec 02, 2018

Hi there!

Yesterday I try to renew my cretive claoud all apps plan. I failed actually Cause of this I create a new plan and paid for it. I logged in app, but all of my apps still warn me about payment. How can i fix this? 

Screen Shot 2018-12-03 at 06.40.29.png

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correct answers 1 Correct answer

Community Expert , Dec 02, 2018 Dec 02, 2018

Here's the best place to contact Adobe Support to sort this out. It sounds like you may have two different plans or accounts, and the system is getting confused. Only Adobe can help you with this:

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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Community Beginner ,
Dec 02, 2018 Dec 02, 2018

Also theree is a "CC Free plan" seen on here. Is it cause of this? Screen Shot 2018-12-03 at 06.42.07.png

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Community Expert ,
Dec 02, 2018 Dec 02, 2018

Here's the best place to contact Adobe Support to sort this out. It sounds like you may have two different plans or accounts, and the system is getting confused. Only Adobe can help you with this:

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Community Beginner ,
Dec 02, 2018 Dec 02, 2018
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Yes, it was my mistake But online customer care was solve this. I love you guys, thank you so much! You really saved my day

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