Why when I cancelled my membership was the money taken out of my bank account?

New Here ,
Sep 06, 2017 Sep 06, 2017

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I had an e mail regarding my renewal of membership of your cloud . I decided I didn't want to renew so I followed the instructions and cancelled my membership but you took the money out of my account regardless. I am not happy and as usual there is no way to phone contact support as there is no number.....

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Adobe Employee , Sep 06, 2017 Sep 06, 2017
Hi there, Thanks for the information, I could locate an active subscription for Acrobat Pro DC for Teams(order number - ADD000067154UK ) with your S****.LAW*********@GOOGLEMAIL.COM account.Please Contact Customer Care if you wish to cancel the subscription.^Ani

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Adobe Community Professional ,
Sep 06, 2017 Sep 06, 2017

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New Here ,
Sep 06, 2017 Sep 06, 2017

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I tried that and the telephone number is unobtainable?

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Adobe Community Professional ,
Sep 06, 2017 Sep 06, 2017

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Use the chat option.

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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Hi there,

I am unable to locate any charges on your account (email used for login to Adobe forums). Please PM me more details about the charge and I will look into it.

^Ani

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New Here ,
Sep 06, 2017 Sep 06, 2017

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Your renewal details

Billing period: 05-August-2017 (PT) – 05-August-2018 (PT)

PLAN NUMBER OF LICENSES / PRICE TOTAL

Acrobat Pro DC 1 / GBP151.68 GBP151.68

Subtotal: GBP151.68

Tax/VAT: GBP30.34

Total: GBP182.02

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Adobe Employee ,
Sep 06, 2017 Sep 06, 2017

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Hi there,

Thanks for the information, I could locate an active subscription for Acrobat Pro DC for Teams(order number - ADD000067154UK ) with your S****.LAW*********@GOOGLEMAIL.COM account.

Please Contact Customer Care if you wish to cancel the subscription.

^Ani

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New Here ,
Jan 28, 2022 Jan 28, 2022

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It is cancelled for months ago !!!

 

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New Here ,
Jan 28, 2022 Jan 28, 2022

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My account 15xxx / fakt. 15xxx - my account is cancelled 2021, so please stop withdrawning from my bank nd yoyu have to pay  back 74 DKR (22.1.22).

Photography Plan 20 GB.

 

Jens Heie / Denmark / xxxxx@xxx.xxx / +45 xxxxxxx

 

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

 

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Adobe Community Professional ,
Jan 28, 2022 Jan 28, 2022

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees are rarely online here.

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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