Why when I cancelled my membership was the money taken out of my bank account?

[sarahl83972943]

I had an e mail regarding my renewal of membership of your cloud . I decided I didn't want to renew so I followed the instructions and cancelled my membership but you took the money out of my account regardless. I am not happy and as usual there is no way to phone contact support as there is no number.....

[Peru Bob]

Try here:

Contact Customer Care

[sarahl83972943]

I tried that and the telephone number is unobtainable?

[Peru Bob]

Use the chat option.

[Ani*Adobe]

Hi there,

I am unable to locate any charges on your account (email used for login to Adobe forums). Please PM me more details about the charge and I will look into it.

^Ani

[sarahl83972943]

Your renewal details

Billing period: 05-August-2017 (PT) – 05-August-2018 (PT)

PLAN NUMBER OF LICENSES / PRICE TOTAL

Acrobat Pro DC 1 / GBP151.68 GBP151.68

Subtotal: GBP151.68

Tax/VAT: GBP30.34

Total: GBP182.02

[Ani*Adobe · Accepted solution]

Hi there,

Thanks for the information, I could locate an active subscription for Acrobat Pro DC for Teams(order number - ADD000067154UK ) with your S****.LAW*********@GOOGLEMAIL.COM account.

Please Contact Customer Care if you wish to cancel the subscription.

^Ani

[jens5C17]

It is cancelled for months ago !!!

[jens5C17]

My account 15xxx / fakt. 15xxx - my account is cancelled 2021, so please stop withdrawning from my bank nd yoyu have to pay  back 74 DKR (22.1.22).

Photography Plan 20 GB.

Jens Heie / Denmark / xxxxx@xxx.xxx / +45 xxxxxxx

[Moderator] 

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[Axel Matt]

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