• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

will creative cloud cleaner tool remove cs5 & 6 programs from mac?

Community Beginner ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I'm trying to get really old cs5 & 6 versions of adobe programs off my mac. I just set up my new M1 mac and they all transferred over with time machine. I can't seem to find a definitive answer on how to get them off since the uninstallers will not even open anymore.

From threads I have read, these old programs may be causing issues I'm having with creative cloud loading my adobe fonts. I feel like dragging to the trash would be the logical solution but I've read this will leave breadcrumbs of the programs on my computer?

I'm wondering if the creative cloud cleaner tool will get rid of them even though they are pre cc programs?

 

 any help would be much appreciated!

TOPICS
Installation

Views

90

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

quote

transferred over with time machine

 these old programs may be causing issues I'm having with creative cloud loading my adobe fonts.


By @nsauter

 

If you transferred the CC programs with Time Machine, they won't work properly.

Uninstall all Adobe apps and use the Cleaner Tool.  Then reinstall CC apps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

thanks for the info! unfortunetly did not solve my font problem

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

LATEST

Maybe the font problem is due to a corrupted font on your system.  Use Font Book to restore fonts to factory defaults.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

It might not get rid of everything.  You may need to do that manually.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

do you have any idea what files I should look for and where to find them to delete them manually? I don't really have any knowledge of this sort of thing

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

No.  I don't have CS5 nor do I own a Mac.  Sorry.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2021 Nov 14, 2021

Copy link to clipboard

Copied

update:

used the cc cleaner tool and it seems to have deleted the CS6 programs from applications but left all the related linked folders in my Library in the application support and preferences folders. None of the CS5 programs on my computer even showed up to be unistalled or cleaned up. It gave me the option to sort by creative suites 3-6 so I'm not sure why it didnt recognize 5. 

 

Any info on where I should look to delete left over files/ file types would be a huge help!! this is so frustrating

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines