Will trial automatically swop into my one year subscription?

New Here ,
Sep 03, 2021 Sep 03, 2021

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I bought a one-year subscription via a Dutch reseller (Kamera Express). Today I have installed all the programs. Before this, I have requested a trial period for the same overall programs. I used it for a few days, and then shut it down and removed it from my Mac. So now I installed the one-year subscription. When opening Photoshop I get a banner at the top 'still 3 days in trial period'. This is not the case with the other programmes. Question is what to do? (for example, ignore it, the year subscription starts automatically?).

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correct answers 1 Correct answer

Community Expert , Sep 03, 2021 Sep 03, 2021

Hi, see if trying the actions given on this page help:

 

Purchased Creative Cloud apps appear as trial versions

 

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LEGEND ,
Sep 03, 2021 Sep 03, 2021

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Do not ignore it, this is a problem to solve. What does the Creative Cloud Desktop show for Photoshop and some other app you have installed? (e.g. it might say Try or Download or Open or...)?

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Community Expert ,
Sep 03, 2021 Sep 03, 2021

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Hi, see if trying the actions given on this page help:

 

Purchased Creative Cloud apps appear as trial versions

 

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New Here ,
Sep 11, 2021 Sep 11, 2021

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Thnx! trealy helped.

 

Sign Out en Sign In appeared to do the trick.

 

 

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LEGEND ,
Sep 11, 2021 Sep 11, 2021

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Great, thanks for letting us know. 

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