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Win 10. Adobe. Updates have been disabled for this machine. Please contact your administrator

New Here ,
Aug 22, 2022 Aug 22, 2022

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I have searched the conversations on this website but none of the offered solutions work for me!

 

Wndows 10 Home.

On both Photoshop CC and Lightroom Classic I suddenly am unable to use the update function!

 

After clicking on the (Help Menu) update button I get the message "Updates have been disabled for this machine. Please contact your administrator"!

 

I have tried all the solutions I have found that might apply to my case but none have been successful.

 

Any help would be appreciated.

Thank you.

 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi there,

 

Are you working on a machine managed by an IT/Administrator from your work/institute? What version of Photoshop & Lightroom Classic are you working on? Have you tried using the Creative Cloud app to update your applications?

 

Use the Creative Cloud app to update your Adobe apps: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Let me know if this helps,
Thanks!
Sameer k

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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Do you have the latest Windows 10 updates?

Creative Cloud works on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)

 

Also see this help article. 

How to Resolve Connection Errors - 

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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One more thing.  When prompted by Windows security for permission to edit files on your system, enter your computer user password.  It's required to update software.  You need a user profile with administrative permissions.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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