Windows 11 - Creative Cloud

[Nicolas23079090wp9a]

Hello,

I have an error when I try to install the creativ cloud launcher into my new laptop using windows 11. 

The error message I get is about the files VCRUNTIME140_1.dll and MSVCP140.dll, I have red the other topics with the same probleme but not on a windows 11 and I already resintalled the Microsoft Visual C++ latest support. 

Reinstalled everything, repaired and nothing works. I didn't try to install each app one by one, and I want to use the launcher. 

Thank you for your help,

Nicolas 

[Test Screen Name]

Please give the name of the installer for the Visual C++ support. Sounds as if it was the wrong one, because that's the only place to get these files. (Don't download from other sites - these are virus attack sites!)

[Nicolas23079090wp9a · Accepted solution]

Ok, I reinitialized the OS win11 then I did the windows updates, and only then I installed the CC and it worked, without going on the windows support to download the Visual C++ support. 

Hope it will help other users and thank you for your reply.