Windows 11 - Creative Cloud

New Here ,
Feb 09, 2022 Feb 09, 2022

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Hello,

 

I have an error when I try to install the creativ cloud launcher into my new laptop using windows 11. 

The error message I get is about the files VCRUNTIME140_1.dll and MSVCP140.dll, I have red the other topics with the same probleme but not on a windows 11 and I already resintalled the Microsoft Visual C++ latest support. 

 

Reinstalled everything, repaired and nothing works. I didn't try to install each app one by one, and I want to use the launcher. 

 

Thank you for your help,

Nicolas 

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New Here , Feb 09, 2022 Feb 09, 2022
Ok, I reinitialized the OS win11 then I did the windows updates, and only then I installed the CC and it worked, without going on the windows support to download the Visual C++ support.  Hope it will help other users and thank you for your reply. 

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LEGEND ,
Feb 09, 2022 Feb 09, 2022

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Please give the name of the installer for the Visual C++ support. Sounds as if it was the wrong one, because that's the only place to get these files. (Don't download from other sites - these are virus attack sites!)

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Ok, I reinitialized the OS win11 then I did the windows updates, and only then I installed the CC and it worked, without going on the windows support to download the Visual C++ support. 

 

Hope it will help other users and thank you for your reply. 

 

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