Won't install on my MacBook Pro

New Here ,
Jun 18, 2021 Jun 18, 2021

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I just paid for the subscription.  I download.  I open the file, it says to double click on the folder to install.  I double click on it and nothing happens.  I've tried multiple times, I'm signed in to my account.  It all should work.  Oh, the first time I tried it it asked for access to my downloads or documents, I can't remember which one.  But it just sits there and doesn't do anything.  Can someone help?

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Adobe Community Professional , Jun 18, 2021 Jun 18, 2021
I download.  I open the file, it says to double click on the folder to install.  I double click on it
Have you started by downloading and installing the Cloud desktop app? https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Once installed, use the desktop app to download and install the Creaitve Cloud apps you've subscribed to. https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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I download.  I open the file, it says to double click on the folder to install.  I double click on it

 

Have you started by downloading and installing the Cloud desktop app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Once installed, use the desktop app to download and install the Creaitve Cloud apps you've subscribed to.

https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Thanks John.  I downloaded Creative Cloud and got Adobe installed.  Appreciate the assistance

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