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Won't recognize my password

New Here ,
May 07, 2021 May 07, 2021

I've changed my password three times thinking perhaps I keep forgetting it, even though it's only been a minute since I created it. I've given up on that idea. But every time I enter it, the dialog box pauses, shakes, and then still asks me for username and password. Any ideas why this is happening?

TOPICS
Activation , Creative Cloud , Installation , New user
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Community Expert ,
May 07, 2021 May 07, 2021
LATEST

If you're on a Mac, it's your operating system asking for your local administrator username and password. Essentially, it's requesting permission to install software on your hard drive,

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