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I bought adobe last week as a student. I downloaded it and openend the app only to see that I do not have the essential programs I need for my college (FYI: The apps are illustrator and indesign). I talked to my teachers about it but they also don't know how why this issue occurs. If I want to have the two programs I will be needed to buy them though, other students got it free. If anyone can help me fix this problem that would be highly appreciated.
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Did you purchase them through your school? If so, then you should talk to either your school's bookstore or whoever at your school administrates the licensing for the Creative Cloud.