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You have no activated devices ...

New Here ,
Feb 22, 2022 Feb 22, 2022

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Trying to activate Elements and LR on a third device (new laptop). Have deactivated on old laptop. I cannot activate because get "... already in use by maximum allowed computers .." error. Account shows "You have no activated devices". I'm stuck. Apps running okay on desktop PC.

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Community Expert ,
Feb 22, 2022 Feb 22, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jun 17, 2023 Jun 17, 2023

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This link worked perfectly, thank you.

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Community Expert ,
Jun 17, 2023 Jun 17, 2023

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LATEST

@Alealee 

 

you're welcome.

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LEGEND ,
Feb 22, 2022 Feb 22, 2022

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(A note: your account does not show activated computers for software with permanent licenses; for this you must contact Adobe. It does show you activated computers for subscription software, and you can manage them).

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Community Expert ,
Feb 22, 2022 Feb 22, 2022

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On Elements, you have a finite number of actvations possible.   You may use your software on up to two devices.  Beyond that you would need to deactivate one from the software's help menu before you can install on a 3rd device.

 

If you have exceeded your activation count, contact Adobe for assistance.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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