You've Reached your device activation limit??

New Here ,
Jan 18, 2022 Jan 18, 2022

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I tried to upload Lightroom onto an old laptop to try and use it for tethering, I signed out of my good laptop.  Now when i try and get back into adobe I am getting the message "you've reached your device activation limit"  asking me to sign out of one of the devices below to continue.  I unistalled the lightroom  app on my old laptop.

Adobe  is signed in to 2 computers and it will not let me back into adobe.

also states you're currently signed in with XXXXX@gmail.com, to sign out and use a different Adobe ID?

I have presets and brushes saved on my photoshop and don't want to lose them.

what do i do?

thanking you in advance.

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Community Expert ,
Jan 18, 2022 Jan 18, 2022

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@gildam15542003,

Are you a Creative Cloud subscriber?

If yes, log-in to your online account and deactivate unwanted devices.  Your license allows you to install on multiple devices but only 2 may be activated at the same time.

https://account.adobe.com/plans

 

If you're not a Creative Cloud subscriber, you must manually deactivate from the device via your installed software's HELP menu. If you require an activation count reset, contact Adobe support directly and request one.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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