Zablokowany produkt. Proszę o wyjaśnienie.

New Here ,
Apr 08, 2022 Apr 08, 2022

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Z jakiego powodu moja licencja na produkt  Adobe Creative Suite CS6 Master Collection została unieważniona? W okienku instalacyjnym przy podaniu swojego numeru seryjnego pojawia się komunikat o treści:   "Wprowadzony numer seryjny został unieważniony. Tego produktu nie można zainstalować. Skontaktuj się z Obsługą klienta.". Licencje wykupiłam na wieczyste użytkowanie, zatem proszę mi wytłumaczyć dlaczego adobe mi to blokuje?

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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You bought from a reseller, didn't you? 

 

Some resellers sell license as individual licenses when they are actually part of an enterprise package. This is against Adobe's terms, and when their periodic spot checks reveal that someone is using an enterprise license as an individual, the serial number is invalidated.

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Licencje kupiłam jako osoba fizyczna pare lat temu przez Allegro.pl  kontaktowałam się z adobe, wtedy wszytko działało. W tej chwili mam system windows 10, a miałam przedtem 8.1 . Czy to ma znaczenie?

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Może po prostu złamałaś jeden z punktu regulaminu, lub po prostu licencja wygasła. Najlepiej będzie jak napiszesz do supportu na email, żeby to dogadać

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Niestety nie moge znaleźć kontaktu do SUPPORTU.

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

 

CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. 
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

 

Click the chat icon at the bottom right of the page to open a chat session.

AxelMatt_1-1649425809148.jpeg

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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Reach out to the vendor who sold you the license.

https://allegro.pl/

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Dostałam odpowiedź., że nie obsługują już starej wersji, nie będą mogli wprowadzić zmian za pomocą klucza seryjnego i namawiają na kupienie sobie nowego. Czyli poprostu ukradli mój produkt.  Pozdrawiam wszystkich. Kupujćie i wzbogacajcie bogatych.

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Adobe Community Professional ,
Apr 08, 2022 Apr 08, 2022

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That's not entirely correct. It is correct that there is no longer any support for the program. But it is still possible to activate CS6 programs. So I think the support has to check why you get the message that your serial number is invalid.

 

Be sure to ask only for activation support.
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

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