годовая подписка на Adobe Muse

New Here ,
Jan 04, 2018 Jan 04, 2018

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Оформлял годовую подписку на Adobe Muse. Через 11 месяцев пришло письмо о том, что подписка будет продлена.

Нигде на сайте не нашёл информации, как отказаться от продления.

Техподдержка только на английском, омерзительно.... На кой хрен мне такая продукция с такой техподдержкой?!

Может кто-нибудь сможет по-человечески (по-русски подсказать, как отказаться от продления подписки? Или это всё будет в письме?

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Adobe Employee , Jan 10, 2018 Jan 10, 2018
Moving this discussion to the Adobe Creative Cloud forum.Oleg_t67, sorry for the inconvenience.  You can find details on how to cancel your Creative Cloud membership at How to cancel your Adobe Creative Cloud plan or membership .  If the language is not in Russian then please make sure to select the proper Country/Region at the bottom of the page.

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Jan 04, 2018 Jan 04, 2018

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Hi oleg_t67,

Please follow this doc - Turn off auto-renewal for your Adobe Creative Cloud subscription and see if it helps.

Alternatively, you can also try contacting the support as mentioned in the doc if fall in any issues.

Thanks,

Ankush

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New Here ,
Jan 05, 2018 Jan 05, 2018

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This option is not available in the Russian interface. Technical support in English only. Adobe am extremely disappointed, did not expect such an ugly support for Russian language - it is simply absent...

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Moving your post to a more appropriate forum. The experts here should be able to provide alternative solutions.

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Adobe Employee ,
Jan 10, 2018 Jan 10, 2018

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Moving this discussion to the Adobe Creative Cloud forum.

Oleg_t67, sorry for the inconvenience.  You can find details on how to cancel your Creative Cloud membership at How to cancel your Adobe Creative Cloud plan or membership .  If the language is not in Russian then please make sure to select the proper Country/Region at the bottom of the page.

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