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Двойное списание средств со счета

New Here ,
Jun 11, 2020 Jun 11, 2020

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Добрый день.
У меня вышла такая ситуация: более года назад я была подписана на пакет Adobe через одну почту, затем были проблемы с активацией и я этот пакет Adobe подвязала к другой почте,- к которой я имею больше доступа. Но сейчас выяснилось что у меня вот уже который месяц снимает со счета деньги за подписку 2 раза в месяц. Подскажите пожалуйста что мне делать? Как вернуть сверх уплаченные деньги?

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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Hi there, 

It's strange that you were being charged twice even when you had switched the Adobe ID's. 

I would suggest you to please get in touch with our support for help. Use this link to contact support: 

https://helpx.adobe.com/contact/support.html

 

Thanks 

Kanika 

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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The charges came out in 2 separate months, 1st in May and the 2nd in June. Both look like they are of different values, maybe because of an exchange rate change. It looks to me like you are on a monthly payment plan. I could be wrong.

Best of luck

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