не могу удалить аккаунт, сотрудник установил личный аккаунт на рабочую почту

New Here ,
Aug 07, 2020 Aug 07, 2020

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оплатил сотрудник карточкой, теперь для удаления требуется изменить платежные данные, а платить за это нам не нужно, подпиской мы не пользовались и пользоваться не намерены.

Если установить нормальную карточку, то будут списаны деньги за то, что нам не нужно. Удалить без изменения платежных данных не можем, как быть?

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Adobe Community Professional , Aug 07, 2020 Aug 07, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Adobe Community Professional ,
Aug 07, 2020 Aug 07, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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