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Поддержка ваших подписчиков в условиях пандемии COVID-Nineteen

New Here ,
May 04, 2020

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Мне интересно планируются ли у вас отсрочка или отмена (о чем и не мечтаю) оплаты подписки для индивидуальных пользователей? Не для образовательных учреждений, не для для рабочих групп/организаций, а для обыкновенных индивидуально работающих людей, которым сейчас наверное сложнее всего.

 

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Поддержка ваших подписчиков в условиях пандемии COVID-Nineteen

New Here ,
May 04, 2020

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Мне интересно планируются ли у вас отсрочка или отмена (о чем и не мечтаю) оплаты подписки для индивидуальных пользователей? Не для образовательных учреждений, не для для рабочих групп/организаций, а для обыкновенных индивидуально работающих людей, которым сейчас наверное сложнее всего.

 

Спасибо

TOPICS
CC FAQ, Creative Cloud

Views

245

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May 04, 2020 0
LinSims LATEST
Adobe Community Professional ,
May 04, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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