• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Помогите решить проблему загрузки creative cloud

Community Beginner ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Добрый день. Помогите с решением проболемы: после загрузки creative cloud при запуске приложения появляется белое окно и всё. Больше ничего не происходит. При самой загрузке никаких ошибок не появляется, все устанавливается. Несколько раз переустанавливал - не помогает. Машина: MacBook Air 2021; MacOS Big Sur 11.4; CPU - apple M1. Как можно решить проблему?

Заранее, спасибо.

Views

246

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

LATEST

first, exit (file>exit cc) your cc desktop app.

then, rename the opm.db file by navigating to the OOBE folder*.

finally, launch your cc desktop app.

 

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

*

Windows: [System drive]:\Users\<username>\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines