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Списали месячную оплату два раза

New Here ,
Apr 10, 2020

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Доброго времени суток. 

 

1. У меня было списана оплата за ваши продукты один раз 5 апреля и втрой раз 6 апреля. Каждый раз по 2318,40 рублей. 

 

Такая же ситуация произошла 5 и 6 марта: была списана та же плата два раза.

 

Можно ли вернуть оплаченные деньги?

 

2. В связи с кризисом который также не обошел и Россию, я также как и многие другие лишился большой части заработка. Есть ли у вашей компании какие-то программы по снижению оплаты за использование ваших продуктов?

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Списали месячную оплату два раза

New Here ,
Apr 10, 2020

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Доброго времени суток. 

 

1. У меня было списана оплата за ваши продукты один раз 5 апреля и втрой раз 6 апреля. Каждый раз по 2318,40 рублей. 

 

Такая же ситуация произошла 5 и 6 марта: была списана та же плата два раза.

 

Можно ли вернуть оплаченные деньги?

 

2. В связи с кризисом который также не обошел и Россию, я также как и многие другие лишился большой части заработка. Есть ли у вашей компании какие-то программы по снижению оплаты за использование ваших продуктов?

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Apr 10, 2020 0
LinSims LATEST
Adobe Community Professional ,
Apr 10, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Beware of scammers who may try to contact you directly claiming to be able to help. Many of these scammers have the word ADOBE as part of their user names, and they also often have an email address of that includes "adobecares" or use the domain outlook.com. If someone does contact you, use the Report button so their accounts can be deactivated.

 

I am also moving this thread out of Community Help to Get Started, which is the appropriate forum. Community Help is for posts about how to use the forums.

 

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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