This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help:
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.
Cancel my plan verification code REMOVED
[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
Please see my response above. You must contact Adobe customer support if you are having issues canceling your plan.