결제 완료 됐는데 내 플랜은 그대로입니다.

New Here ,
Jul 20, 2021 Jul 20, 2021

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월별 플랜으로 일러스트 구매했습니다. 돈도 빠져나갔고  주면내역도 확인했는데 플랜에 뜨지 않습니다.  클릭하면 다시 결제하는 창으로 넘어가고 구독 중이 아니라 뜹니다. 해결해주세요.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

adobe contact icon.jpg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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