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로그인문제로 도움을 요청합니다.

New Here ,
Apr 17, 2020

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다름아니라, 오랜만에 어도비에 들어온 회원인데요.

일러스트 체험판을 결제하고나서 무료기간이 된지 이제 두세시간 좀 지나갑니다.

그런데 구독 취소를 하려고 계정관리를 들어가려고하니

로그인이 되질않고 페이스북 비번도 안먹혀서 비번바꿔 들어와 다시 해보니 먹통이네요

고객지원팀에 연락하려고 해봐도 시간이 지나 안된다고하고

전 구독취소와 어도비 암호만 변경하면 되는거였는데 일이 참 복잡하게 돌아가게됬습니다..

이젠 계정이 일시적으로 잠겨버려서 로그인시도도 안되는 상황입니다

좀 도와주세요...ㅜㅜ 아게 뭔가요...

 

이메일계정 첨부합니다.[PII removed by moderator: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...]

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로그인문제로 도움을 요청합니다.

New Here ,
Apr 17, 2020

Copy link to clipboard

Copied

다름아니라, 오랜만에 어도비에 들어온 회원인데요.

일러스트 체험판을 결제하고나서 무료기간이 된지 이제 두세시간 좀 지나갑니다.

그런데 구독 취소를 하려고 계정관리를 들어가려고하니

로그인이 되질않고 페이스북 비번도 안먹혀서 비번바꿔 들어와 다시 해보니 먹통이네요

고객지원팀에 연락하려고 해봐도 시간이 지나 안된다고하고

전 구독취소와 어도비 암호만 변경하면 되는거였는데 일이 참 복잡하게 돌아가게됬습니다..

이젠 계정이 일시적으로 잠겨버려서 로그인시도도 안되는 상황입니다

좀 도와주세요...ㅜㅜ 아게 뭔가요...

 

이메일계정 첨부합니다.[PII removed by moderator: 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...]

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LinSims LATEST
Adobe Community Professional ,
Apr 17, 2020

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Let me move this to the Get Started forum for you, which is the appropriate forum for your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

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