맥북 Big Sur 에 Creative Cloud 및 포토샵을 설치할 수 없습니다.

New Here ,
Jun 04, 2021 Jun 04, 2021

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설치하려고 하면 반복적으로 웹브라우저 로그인을 시도하다가 결국

아래와 같은 문구가 나옵니다. 

오류를 해결하는 방법에 나오는대로 진행을 해보았으나,

역시나 연결이 안되어 설치를 완료할 수 없습니다. 

 

맥북에서 이러한 현상이 있어서 저의 아이맥에서도 똑같이 설치를 시도하였으나,

결과는 동일합니다. 

 

왜그럴까요?

 

스크린샷 2021-06-04 오후 11.45.13.png

 

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Creative Cloud, Installation

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Have you updated Mac OS BigSur version to latest. Its 11..4.1??

 

Reference :

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

 

If unable to install Adobe Creative Cloud app :

 

Try alternate download link:

https://helpx.adobe.com/kr/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jun 05, 2021 Jun 05, 2021

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Right, I've updated to BigSur 11.4.

I already tried to follow the guide in https://helpx.adobe.com, but unable to sign in my account in Creative Cloud App. 

Only can see a message as below.

스크린샷 2021-06-05 오후 3.28.01.png

this message is continuously poping up window.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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I can't read Korean, sorry.

Is that notice asking for your Creative Cloud or your computer user password?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 06, 2021 Jun 06, 2021

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Hello,

That means "It has been sign out, If you want to be continue, Please sign in."

But, even though click "sign in" button, it continuosly poping same message up. 

 

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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Try with Solution 3:

https://helpx.adobe.com/kr/creative-cloud/kb/creative-cloud-missing-damaged.html

 

Also check whether if there is any Blocker entries in Hosts file:

 

Follow step2 in below link:

https://helpx.adobe.com/kr/x-productkb/policy-pricing/activation-network-issues.html

 

You may also try with steps provided in below link:

 

https://helpx.adobe.com/kr/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html#:~:te....

 

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