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어도비 환불이 안되고 있습니다. 어떻게 하죠 ?

New Here ,
Feb 06, 2020

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I paid a subscription fee of 24000₩ to Adobe on January 13 like in the picture. And I cancelled my subscription through refund inquiry on that day. However, the payment has not been cancelled. And the consulting in yesterday says my account has no subscription history. I've already paid! can't I get a refund? I want a refund my money. I have waited about 4 weeks.

사진처럼 결제되어서 바로 당일날 미국어도비 문의를 통해 환불을 했는데 결제취소는 안되고 있어요. 문의해봤는데  구독 기록이 없다고 환불해줄게 없다고 하는데 어떡하나요? 제 24000원은 그냥 사라진 돈인가요. 4주동안 기다렸는데 더 기다려야할까요?

 

6202925D-56C9-4C30-9FF4-02C86FDF8B57.jpeg

 

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어도비 환불이 안되고 있습니다. 어떻게 하죠 ?

New Here ,
Feb 06, 2020

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  • 23850FFD-3938-4C18-9902-2ACBE6F5E81E.png

I paid a subscription fee of 24000₩ to Adobe on January 13 like in the picture. And I cancelled my subscription through refund inquiry on that day. However, the payment has not been cancelled. And the consulting in yesterday says my account has no subscription history. I've already paid! can't I get a refund? I want a refund my money. I have waited about 4 weeks.

사진처럼 결제되어서 바로 당일날 미국어도비 문의를 통해 환불을 했는데 결제취소는 안되고 있어요. 문의해봤는데  구독 기록이 없다고 환불해줄게 없다고 하는데 어떡하나요? 제 24000원은 그냥 사라진 돈인가요. 4주동안 기다렸는데 더 기다려야할까요?

 

6202925D-56C9-4C30-9FF4-02C86FDF8B57.jpeg

 

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Creative Cloud

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145

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Adobe Community Professional ,
Feb 07, 2020

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Yunseo. 안녕.
사용자 포럼 청구에 관한 내용 등의 개별 내용은 해당되지 않으므로 확인하려면 고객 센터에 확인이 필요합니다.

나도 몇 번인가 어도비에서 환불 해달라고 한 적이 있습니다. 즉시 환불되지 않고 1 ~ 2 개월 정도 환불에 시간이 걸렸습니다. 참고로.

Adobe 도움말 센터


TkfY(ACP),JAPAN

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