1 user not seeing shared/collaborated library.

Community Beginner ,
May 21, 2020 May 21, 2020

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Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

 

Any ideas???

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi Samantha,

 

Thanks for reaching out. Other users have received the email, it could be a user specific issue.

Instead of sending the invitation, try sharing the link(https://helpx.adobe.com/creative-cloud/help/share.html) and see if user is able to get the access or not.
Let us know how it goes.

 

Regards,

Ashutosh

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Community Beginner ,
May 24, 2020 May 24, 2020

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Hi, sorry that link doesn't show how to share a library via a link, but to export/import. That option isn't viable as user would then have their own version of the library. Is there a way to share a link to the shared library?

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