Highlighted

1 user not seeing shared/collaborated library.

New Here ,
May 21, 2020

Copy link to clipboard

Copied

 

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

 

Any ideas???

TOPICS
Bug

Views

383

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 user not seeing shared/collaborated library.

New Here ,
May 21, 2020

Copy link to clipboard

Copied

 

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

 

Any ideas???

TOPICS
Bug

Views

384

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 21, 2020 0
Adobe Employee ,
May 21, 2020

Copy link to clipboard

Copied

Hi Samantha,

 

Thanks for reaching out. Other users have received the email, it could be a user specific issue.

Instead of sending the invitation, try sharing the link(https://helpx.adobe.com/creative-cloud/help/share.html) and see if user is able to get the access or not.
Let us know how it goes.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2020 0
New Here ,
May 24, 2020

Copy link to clipboard

Copied

Hi, sorry that link doesn't show how to share a library via a link, but to export/import. That option isn't viable as user would then have their own version of the library. Is there a way to share a link to the shared library?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 24, 2020 0