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Hi, I have a code to redeem 12-month membership, which I have to redeem before my current student plan expires. The 12-month plan is stackable, but I do not know if it stacks with student account and can't seem to find a way to contact Adobe support (there is no chat on their contact page). Can anyone help?
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Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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Thanks John, unfortunately with a student account this is the message which appears from the chat icon: