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2 Step Verification - My phone number has change.

New Here ,
Sep 23, 2019 Sep 23, 2019

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This is my secondary account.  I'm having trouble logging into my Adobe account.
My mobile network operator has been changed some phone numbers in the recent times (Viettel Telecom, from +8416 to +843). So I didn't receied a 2-step verification code.

Old: +8416 xxxxxxxx
New: +843 xxxxxxxx

How do I log into my account?
Thank you.

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correct answers 1 Correct answer

Community Expert , Sep 23, 2019 Sep 23, 2019

Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

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Community Expert ,
Sep 23, 2019 Sep 23, 2019

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Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 11, 2020 Feb 11, 2020

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Ok i click the link so what?? is not helping me in contacting them. I lost my old phone number and is in desperate help as i need do school work

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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