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2 Step Verification - My phone number has change.

New Here ,
Sep 23, 2019

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This is my secondary account.  I'm having trouble logging into my Adobe account.
My mobile network operator has been changed some phone numbers in the recent times (Viettel Telecom, from +8416 to +843). So I didn't receied a 2-step verification code.

Old: +8416 xxxxxxxx
New: +843 xxxxxxxx

How do I log into my account?
Thank you.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

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2 Step Verification - My phone number has change.

New Here ,
Sep 23, 2019

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This is my secondary account.  I'm having trouble logging into my Adobe account.
My mobile network operator has been changed some phone numbers in the recent times (Viettel Telecom, from +8416 to +843). So I didn't receied a 2-step verification code.

Old: +8416 xxxxxxxx
New: +843 xxxxxxxx

How do I log into my account?
Thank you.

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

Topics

Creative Cloud

Views

2.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 23, 2019

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Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Feb 11, 2020

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Ok i click the link so what?? is not helping me in contacting them. I lost my old phone number and is in desperate help as i need do school work

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Abambo LATEST
Adobe Community Professional ,
Feb 14, 2020

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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