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3 month

New Here ,
Apr 09, 2020

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My fellow photographers received a3 month license extension due to coronavirus epidemic . Could you renew my license , plrase ? I will be great ! ,

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3 month

New Here ,
Apr 09, 2020

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My fellow photographers received a3 month license extension due to coronavirus epidemic . Could you renew my license , plrase ? I will be great ! ,

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Adobe Community Professional ,
Apr 09, 2020

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Let me move this to the Get Started forum for you, which is the appropriate location for discussions like this.


The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Apr 09, 2020

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Nobody here can cancel or extend your subscription.  We are fellow product users like you.

 

If you wish to cancel, please log-in to your account below.  Click on Manage Plans > Cancel.
https://account.adobe.com/plans
Depending on your region and to keep you from cancelling, you may be offered 2 or 3 months free. 

 

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

image.png

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Apr 10, 2020

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 My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license? I will be great!

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Adobe Community Professional ,
Apr 10, 2020

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This user to user forum can't help you with subscription problems, account problems or payment problems. Those need to be handled exclusively via Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Sorry to be not more conclusive.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Apr 15, 2020

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Hello. My fellow photographers received a 3-month license extension due to coronavirus epidemic. Could you renew my license, please? I will be great!

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Adobe Community Professional ,
Apr 15, 2020

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Adobe Community Professional ,
Apr 15, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Adobe Community Professional ,
Apr 15, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe Community Professional ,
Apr 15, 2020

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This is a user-to-user forum.  We can't help you with that. You need to contact Adobe directly. And you need a PAID Creative Cloud plan.  Please log-in to your account below to ensure your acccount is active and payment details are current.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

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