A problem occurred while extracting some files.

[HaliburtonChamber]

When I go to run the program I downloaded and pick the folder location I get an error that says "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder."

Can you help?

[Jeff A Wright]

Branching to a new discussion.

HaliburtonChamber what Adobe software title, and version, are you attempting to install?  How much space is available on your computer?  What version of Windows do you have installed?

[HaliburtonChamber]

I'm trying to download CS6 Design & Web Premium. I'm on Windows 7 and I think I have 267 GB of space on my computer.

I have the programs downloaded on another computer in our office, but I need to get them on this computer as well.

[Jeff A Wright]

Thank you for the update HaliburtonChamber.  Can you please post a screen shot of the error when this is occuring?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?

Also to confirm you are not attempting to customize the install location but are choosing the default location.

[HaliburtonChamber]

Here are the screen shots - I get three separate messages each time I hit the OK button.

And yes, I'm choosing the default location

[Jeff A Wright · Accepted solution]

Thanks for the pictures of the error.  This error indicates the zip archive you are trying to extract is damaged.  Please download a new copy. The retail installation files they are available at Download Adobe Creative Suite 6 applications..

If your company has a volume license then you will need download the volume license installation files from https://licensing.adobe.com/.

[Chriso1]

Hi, I'm also having the same error when i'm trying to extract Lightroom installer. I have downloaded it several times and get this error every time. It looks lik it downloads without issue, it normally downloads in a few minutes. The extraction makes it to 100% before showing the error. Can you please help?

[Heather154A]

I am also getting this same error for the lightroom 6 installer

[Amazing5FA4]

A problem occured while extracting some file. check availabale space on your computer and the write privileges on the destination folder. Can yor help us.?