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A problem occurred while extracting some files.

New Here ,
Aug 16, 2016

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When I go to run the program I downloaded and pick the folder location I get an error that says "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder."

Can you help?

Thanks for the pictures of the error.  This error indicates the zip archive you are trying to extract is damaged.  Please download a new copy. The retail installation files they are available at Download Adobe Creative Suite 6 applications..

If your company has a volume license then you will need download the volume license installation files from https://licensing.adobe.com/.

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A problem occurred while extracting some files.

New Here ,
Aug 16, 2016

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When I go to run the program I downloaded and pick the folder location I get an error that says "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder."

Can you help?

Thanks for the pictures of the error.  This error indicates the zip archive you are trying to extract is damaged.  Please download a new copy. The retail installation files they are available at Download Adobe Creative Suite 6 applications..

If your company has a volume license then you will need download the volume license installation files from https://licensing.adobe.com/.

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Aug 16, 2016 0
Adobe Employee ,
Aug 16, 2016

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Branching to a new discussion.

HaliburtonChamber what Adobe software title, and version, are you attempting to install?  How much space is available on your computer?  What version of Windows do you have installed?

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Aug 16, 2016 0
New Here ,
Aug 16, 2016

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I'm trying to download CS6 Design & Web Premium. I'm on Windows 7 and I think I have 267 GB of space on my computer.

I have the programs downloaded on another computer in our office, but I need to get them on this computer as well.

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Aug 16, 2016 0
Adobe Employee ,
Aug 16, 2016

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Thank you for the update HaliburtonChamber.  Can you please post a screen shot of the error when this is occuring?  You can find details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?

Also to confirm you are not attempting to customize the install location but are choosing the default location.

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Aug 16, 2016 0
New Here ,
Aug 17, 2016

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Here are the screen shots - I get three separate messages each time I hit the OK button.

And yes, I'm choosing the default location

error 1.png

error 2.png

error 3.png

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Aug 17, 2016 0
Adobe Employee ,
Aug 17, 2016

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Thanks for the pictures of the error.  This error indicates the zip archive you are trying to extract is damaged.  Please download a new copy. The retail installation files they are available at Download Adobe Creative Suite 6 applications..

If your company has a volume license then you will need download the volume license installation files from https://licensing.adobe.com/.

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Aug 17, 2016 0
New Here ,
Apr 03, 2020

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Hi, I'm also having the same error when i'm trying to extract Lightroom installer. I have downloaded it several times and get this error every time. It looks lik it downloads without issue, it normally downloads in a few minutes. The extraction makes it to 100% before showing the error. Can you please help?

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Apr 03, 2020 0
New Here ,
Sep 30, 2020

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I am also getting this same error for the lightroom 6 installer

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Sep 30, 2020 0