Abo wird nicht angezeiogt

New Here ,
Jan 30, 2021 Jan 30, 2021

Copy link to clipboard

Copied

Hallo,

 

ich habe ein Foto-Abo, das auch in den letzten Monaten ohne Unterbrechung abgebucht wurde, jedoch kann ich seit einer Weile weder LR noch PS benutzen, es kommt immer eine Meldung, dass meine Testversionen abgelaufen wären. In meinem Konto wird das Foto-Abo auch gar nicht angezeigt, die letzte Abbuchung wurde jedoch ganz normal wie immer am 20.01.2021 per Paypal-Einzug abgebucht.

Bei der CC abmelden, PC neu starten und wieder anmelden hat das Problem leider nicht behoben.

 

Liebe Grüße,

Josefine

TOPICS
Creative Cloud

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 30, 2021 Jan 30, 2021

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us icon(in the lower right)

kglad_0-1612020550696.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 30, 2021 Jan 30, 2021

Copy link to clipboard

Copied

>subscription is also not shown in my account

 

You need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2021 Jan 31, 2021

Copy link to clipboard

Copied

Thanks a lot, you two, I'll try that! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

Copy link to clipboard

Copied

LATEST

you're welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines