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About installing to another computer

New Here ,
Apr 27, 2020

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Hello, we bought  'Adobe education edition' for our school.

This item can be installed to 2 computers, so we installed to two computers few years ago.
But recently we updated our computer so we formatted our computers.
 
Problem is now we are going to install the program to our computer again but we can't get certification by serial number.
Also we can't deactivate our account because we already formatted our computers.
What should I do?
Thanks for your help.
 
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Installation

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About installing to another computer

New Here ,
Apr 27, 2020

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Hello, we bought  'Adobe education edition' for our school.

This item can be installed to 2 computers, so we installed to two computers few years ago.
But recently we updated our computer so we formatted our computers.
 
Problem is now we are going to install the program to our computer again but we can't get certification by serial number.
Also we can't deactivate our account because we already formatted our computers.
What should I do?
Thanks for your help.
 
TOPICS
Installation

Views

52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 27, 2020 0
Most Valuable Participant ,
Apr 27, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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