Highlighted

Academy of Art Cancels CS6 for all current and PAST students. I don't want the cloud. I've been robbed!

Participant ,
Sep 09, 2014

Copy link to clipboard

Copied

Adobe and the Academy of Art University are in the process of canceling thousands of registered copies of the Adobe Master Collection - v. CS6 without warning, notice, or legal grounds. Be warned.

It's a direct violation of the licensing agreement, and both parties are blaming each other for the theft. I know they are canceling the serial numbers in batches, and I think it is an attempt to dampen the public perception. I am also pretty convinced they are doing it at other universities. I am going to organize a class-action lawsuit. This is theft, and coercion, of the highest order. The think they can force us to use Cloud, and pay them for eternity for the privilege, but stealing our property directly off our laptops.

Adobe is attacking their precious newbies, students, and recent graduates. They are harming the very people who would have supported them in future years, and they should be held accountable.

facebook.com/adobesteals

Please join us. We will only make waves in numbers. Get the word out.

We regret the recent confusion regarding the Academy of Art University (AAU) and Adobe’s software term usage agreement for Adobe’s Creative Suite applications.

Under the current contract between AAU and Adobe, Creative Suite software licenses are valid for the period of enrollment at AAU only.

As a courtesy to recent Academy graduates and alumni, AAU is providing a license extension of Adobe Creative Suite 6 (CS6) to students who attended AAU between May 1, 2012 and September 1, 2014, and received a CS6 license during that period of time. This license extension is being offered free of charge and will be valid through December 31, 2015.  There is also an option to purchase a first-year discounted version of the new Adobe Creative Cloud membership.

Please call the AAU online helpdesk at 1-888-431-2787 for more information/assistance.

TOPICS
Creative Cloud

Views

26.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Academy of Art Cancels CS6 for all current and PAST students. I don't want the cloud. I've been robbed!

Participant ,
Sep 09, 2014

Copy link to clipboard

Copied

Adobe and the Academy of Art University are in the process of canceling thousands of registered copies of the Adobe Master Collection - v. CS6 without warning, notice, or legal grounds. Be warned.

It's a direct violation of the licensing agreement, and both parties are blaming each other for the theft. I know they are canceling the serial numbers in batches, and I think it is an attempt to dampen the public perception. I am also pretty convinced they are doing it at other universities. I am going to organize a class-action lawsuit. This is theft, and coercion, of the highest order. The think they can force us to use Cloud, and pay them for eternity for the privilege, but stealing our property directly off our laptops.

Adobe is attacking their precious newbies, students, and recent graduates. They are harming the very people who would have supported them in future years, and they should be held accountable.

facebook.com/adobesteals

Please join us. We will only make waves in numbers. Get the word out.

We regret the recent confusion regarding the Academy of Art University (AAU) and Adobe’s software term usage agreement for Adobe’s Creative Suite applications.

Under the current contract between AAU and Adobe, Creative Suite software licenses are valid for the period of enrollment at AAU only.

As a courtesy to recent Academy graduates and alumni, AAU is providing a license extension of Adobe Creative Suite 6 (CS6) to students who attended AAU between May 1, 2012 and September 1, 2014, and received a CS6 license during that period of time. This license extension is being offered free of charge and will be valid through December 31, 2015.  There is also an option to purchase a first-year discounted version of the new Adobe Creative Cloud membership.

Please call the AAU online helpdesk at 1-888-431-2787 for more information/assistance.

TOPICS
Creative Cloud

Views

26.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 09, 2014 5
118 Replies 118
Most Valuable Participant ,
Sep 09, 2014

Copy link to clipboard

Copied

Did you separately pay for your CS6, or was it free from the University?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2014 1
Participant ,
Sep 09, 2014

Copy link to clipboard

Copied

We all paid for these licenses in our tuition. It was directly said, in writing, and verbally. There was nothing free about it. In fact - tuition rates remain the same for AAU, but now they aren't including the $2700.00 for a license. I estimate that makes them an additional 35 million dollars a year based on current enrollment stats. We were also told these licenses would never expire, and they were the foundation for our future work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2014 5
Explorer ,
Sep 09, 2014

Copy link to clipboard

Copied

Hope the roar is heard loud and clear by AAU and Adobe and they act in good faith to solve the problem and return CS6 to the students past and present it was given to.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2014 0
Community Beginner ,
Sep 16, 2014

Copy link to clipboard

Copied

Tuition costs had nothing to do with the software being available. I don't know where people keep getting this idea, but the licenses were always educational, and thus not intended to be permanent.  You did not pay anything for CS6, it was merely provided for you while you were enrolled in school to avoid requiring a very expensive purchase that many people would have skipped out on or simply could not afford and to allow everyone to be running the same software at home as they do on-site to minimize confusion between version changes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2014 0
Community Beginner ,
Sep 16, 2014

Copy link to clipboard

Copied

Stimshock said "Tuition costs had nothing to do with the software being available. I don't know where people keep getting this idea, but the licenses were always educational, and thus not intended to be permanent. "


Stimshock, maybe people are getting this idea based off the fact that this "Educational keys idea " are a bunch of BS !
All programs I've purchased under the heading Educational have been at a reduced cost but I have always maintained full access to the software indefinitely.
Students tuition was increased to cover the cost of this software and at no time that I can recall were we officially told that the software would expire. When software is purchased, it is purchased and cannot be taken back without money returned.

I'm not sure who your speaking for ADOBE or AAU but it sounds as if the advise your giving is general and not the information that students at AAU were told.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2014 1
Community Beginner ,
Sep 17, 2014

Copy link to clipboard

Copied

Can you provide any actual documentation of tuition costs increasing specifically to cover the software? I have neither seen nor heard anything more than hearsay from upset students and alumni after the licenses were expired. Until you can provide proof that tuition costs were raised specifically for covering the software fees, your argument can be easily dismissed as unsubstantiated claims. No matter how underlined and bolded it is. Tuition costs rise because the administration raises costs, it went up every semester when I was a student, and we didn't get free software out of the deal. They may have used the software as a way to justify the cost increases to students, but you still did not pay for the license. They may have used funds gained from tuition to subsidize the deal, but that still does not entitle you to the program for life. If anything, the school is the only entity that could take legal action as they're the ones who actually owned the licenses. However, Adobe has kept up their end of the deal by providing free copies of the most recent version of the software. Educational keys are intended to subsidize you (the student) while you are enrolled so you have the programs you will need during your educational period. They are not intended to cover you for life, don't be ridiculous. Educational licenses are very limited in their application (try reading the EULA sometime) and if they do not expire, they cannot be used for commercial purposes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Community Beginner ,
Sep 17, 2014

Copy link to clipboard

Copied

Stimsmock do you work for Adobe, AAU or are you a lawyer ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 2
Community Beginner ,
Sep 17, 2014

Copy link to clipboard

Copied

That is irrelevant to the discussion, though I'm tickled that you think such an answer would discredit anything I've said. Bring some evidence to the table and I'll happily move along, until then I'm just pointing out that your argument does not hold up as well as you think it should:

BryanV3 said "All programs I've purchased under the heading Educational have been at a reduced cost but I have always maintained full access to the software indefinitely."

You're attempting to equate purchasing software, and being able to keep it, to software that you did not purchase, but still feel entitled to. This is a false equivalence.


The omission of the fact that a suitable replacement is being offered [providing free CC subscription vouchers for current students] indicates that you're attempting to make the situation look far worse than it actually is. This is a lie by omission, or misrepresentation.


Your lack of response to my question makes me doubt that you have any evidence beyond hearsay and hope that tuition costs were raised specifically to cover the software licenses. The attempt at discrediting me by claiming association just makes it even more apparent that you have nothing to back yourself up with. Please, if you have information, do share. It will only make it easier for you. I do, however, hope the misspelling of my name was an intentional jab, that would be the hilarious icing on the sad cake. This is part ad hominem part red herring.


Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Community Beginner ,
Sep 17, 2014

Copy link to clipboard

Copied

Hi, I am not from Academy of Art University, however I am in the same situation where my serial number suddenly stopped working. Unlike AAU's students, I purchased the license myself through the school, not via my tuition.

Education FAQ states that Student/Teacher editions can be used commercially. FAQ | Adobe Creative Suite on the other hand describes CS6 licenses as perpetual, as opposed to the subscription model of the CC, without distinguishing between a regular and educational license. At the time I bought the product, there was no indication that they would eventually withdraw the perpetual license I paid for. I have two student products, CS3 and CS6. My CS3 license did not stop working when 4 came out. Why should 6 do so when CC was released?

But say this whole time the license was not perpetual, but only temporary until CC came out: at the very least, they could have sent an email informing us that this was coming instead of having us open the programs to find out our licenses no longer work.

Anyway, in the case of your school, I suppose it all boils down to whether your tuition covered the licenses or not. If you paid for it, you should be able to use it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

Stimshock, who do you work for? I have read the licensing agreement - with a lawyer. I also have, in writing, from both Adobe and AAU, confessions that sate that our licenses were never set to expire. So basically you're lying, and can not prove your "point". Whoever you are representing you are doing a very poor job of it.

I can also show you, in writing, where it states that licensure was a part of our tuition. So yes, as other students (past and present) have stated (no need for insulting our use of grammer or punctuation) you don't have a legal leg to stand on.

I look forward to my meeting with legal council this week I am personally organizing a class action, and from my intitial research this is a clear case of grand theft, bait-and-switch, and harassment (no need for bold print here, because you sound like a meany-pants all by yourself).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 3
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

Can you post screen shots or send me a link to the licensing agreement? Because Adobe is telling me the license is under this: Enterprise Term License Agreement for education, license management | Adobe Volume Licensing

Which does state it is only 3 years. However, I'm trying to find the license that AAU supplied to us and how we were supposed to know it only lasted 3 years.

That is what is bothering me. If I knew that I only had a limited amount of time with the product, then I would have saved up. However, now I can't do editing work. Luckily, I can support myself in other ways, but this is really unacceptable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

Adobe has also stated that it was the responsibility of the party "selling" the ID to let us know the license. However, AAU still does not have the links to the licenses available.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 1
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

Adobe is giving everyone different information. Also no one is having their software revoked at exactly 3 years. It is all random with regards to time. Mine was 1 year 9 months and 6 days. Yeah...  The only timing they are adhering to is forcing a cloud upgrade across the board. That is just plain sleazy, and illegal. As I've said before both Adobe and AAU told me - in writing - that my license has no mention of any expiration. So they are telling you something alternate, and inaccurate.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Most Valuable Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

So everyone may SEE what you have in writing, please scan and post the JPG files here

http://forums.adobe.com/thread/592070?tstart=30 for instructions

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

That thread has nothing to do with our issue. Are you purposely trying to waste our time, or just not paying attention?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

Can you post or send me your written documentation via e-mail? I really want to read it because I literally cannot find any from either company except for that license which took me forever to receive from Adobe. I want to see the legal standing, but literally cannot find any documentation on my own (even though this stuff HAS to be publicly available somehow, correct?!)

I am left with a bunch of projects I can do literally nothing with and want this resolved ASAP.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

I believe John is saying post screen caps of what you have in writing here. If you do, it may be resolved faster.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

I read that too quickly... You were explaining to Photoshop users how to take a screen shot - amusing in itself. You have the license agreements already and as you know fully they are very long. You want ever page as a jpeg to prove a LACK of expiration date language? How about you just go ahead and open up the file and read it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

John,

Thanks for trying to help here. Here is the conversation I just had with the people at Adobe Support:

Screen shot 2014-09-17 at 9.46.18 AM.pngScreen shot 2014-09-17 at 9.46.30 AM.pngScreen shot 2014-09-17 at 9.47.27 AM.png

This is the site that the link sent me to:

Screen shot 2014-09-17 at 9.51.17 AM.png

Screen shot 2014-09-17 at 9.51.35 AM.png

As you can see, the Adobe representative ended their conversation with me incredibly fast. I was not given proper time to look at the license.

Looking at the license though, it only covers Creative Cloud and Adobe Acrobat. Also, this is NOT the direct license for my product. Just a general one which Adobe claims is what my product is under.

How do I go into my programs and files and find my license which is specific to my program?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 1
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

John,

I am hearing about temporary licenses being distributed. How do I obtain those so I do my work in the interim while a more permanent solution is taken care of.

This is effecting hundreds, if not thousands of people who had become loyal customers who are becoming increasingly frustrated with the customer service.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Most Valuable Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

What I said was to scan your written documents and post the JPG pictures in this message thread (with instructions) so everyone may SEE what you have in writing from either/both the University or Adobe saying that you have a perpetual license... ESPECIALLY any documents you have from the University that says your license is perpetual

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Most Valuable Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

>You have the license agreements already

I do NOT work for Adobe... any Adobe employee who posts a message has "staff" next to their name... so I do NOT have your license agreement

Never mind... I'm sure your lawyer will be able to do more for you than other users in a discussion forum

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

They don't want to show you YOUR license, because it has no expiration date, they're directing you to randomness that supports their fictitious position. Customer service admitted this to me, after a three hour chat, which I refused to leave... the following is a direct quote from an agent (spelling errors and all).

Sarah Ryan:  Prove to me, in writing, in my agreement, where it says I can use the software for "1 year, 9 months, and 6 days."

Bharath: There is no document telling the a particular software is supported for a particular time period.


And this from the Academy of Art:


"I am not sure whom you spoke to or exactly of the conversation had but I can tell you this – the expiration of the Adobe CS6 license for AAU was a surprise to us, and from what we understand, a few other universities as well." (Sept. 9th)

"Late last evening I was advised that Alumni department has made an announcement indicating that they too are involved in working with Adobe to rectify the situation.  In the notice Adobe confirmed that the license keys that they disabled were not supposed to expire.  Which, as we both know as true, and different than what Adobe was advising previous." (Sept. 10th)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 1
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

In the application folder, there is an HTML version of the licensing agreement. Also, no mention of expiration or limitations there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

Which application folder if we have Adobe Master Collection CS6? Can you direct us there please? This would be the proof we would need to confront this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

license-location.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Participant ,
Sep 17, 2014

Copy link to clipboard

Copied

Each application has a copy of the licensing agreement. If anyone knows of another location - let me know! Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
New Here ,
Sep 17, 2014

Copy link to clipboard

Copied

it was free from the university

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 0
Community Beginner ,
Sep 17, 2014

Copy link to clipboard

Copied

it wasnt free... it was included in tuition

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 1
Adobe Employee ,
Sep 10, 2014

Copy link to clipboard

Copied

We have come to know about it, we apologize & we shall be updating you as this issue is being investigated.


We apologize about this issue and we’re working with AAU now to resolve. We will update this forum thread when we have more information.


Regards

Rajshree

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2014 1
Participant ,
Sep 10, 2014

Copy link to clipboard

Copied

It is confusing to me when you say you "have come to know about it." It is your companies choice to revoke our property. Of course you know about it.

My university claims they knew nothing about it. I don't know who to believe. This will be a public opinion nightmare for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 10, 2014 2
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

I contacted both Adobe support and the Academy's help desk about this issue; Adobe told me that I needed to take it up with AAU, as they were the "point of purchase", but the university told me that it was Adobe who had cancelled our keys and that the problem should be brought to them. When I reached back out to Adobe support about the Academy's response, I was given the same exact line about contacting the point-of-purchase. Stop bouncing us all back and forth and just fix the problem! This is an Adobe issue, plain and simple, and it should be the company's responsibility to present everyone affected with an acceptable solution (and I don't mean offering us some cheap subscription to the crappy Creative Cloud suite).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

Clearly the acceptable solution is for both parties to honor the original agreement- not a compromise or settlement. They gave us CS6 and that is what we should have.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

Word for word this is the response the academy of art gave me.

Hi Vincent,


Unfortunately, Adobe has dropped the CS6 keys that were issued to students and are no longer valid. This is Adobe's product and is beyond our control. If your Adobe CS6 key has expired, there is simply no further support that we can provide. We’ve received no information on any fix or replacements. 


Thank you,

@13& r.


ACADEMY of ART UNIVERSITY

Online Help Desk

888.431.2787


** The 2014 Fall semester will begin on Thursday, September 4. **

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Explorer ,
Sep 17, 2014

Copy link to clipboard

Copied

Hi Rajshree,

I just wanted to draw your attention to this part of my license agreement which states the License Term is perpetual unless otherwise stated. It is never addressed again in the contract.

You have no right to make these keys obsolete. I am happy to send you the rest of the license agreement to prove so much.

Screen shot 2014-09-17 at 10.34.15 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 17, 2014 1
New Here ,
Sep 23, 2014

Copy link to clipboard

Copied

I am one of the students who has had my license revoked/expired. Please keep me informed of what you are doing about it, and when my license will be reinstated. Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2014 0
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

This was briefly posted on my AAU user page on the morning of Sept. 10. By the afternoon it was removed but not before I cut and pasted it:

Hello Academy of Art University Alumni,

  We understand that some of you have been experiencing problems with your Adobe CS6 license key. Please note, we have confirmed with Adobe that your serial numbers were not supposed to expire. We are working diligently alongside our partners at Adobe to rectify the issue as quickly as possible.

   Thank you for your patience,
  Academy of Art University Alumni Association


The fact that it was removed by the afternoon suggests "foul play", yes?


I sent an email to the online help link and have not had a response. I called the Alumni Association and the person that answered would not let me speak to anyone who would know anything about it. She just said she would get an answer and get back to me. She also said she did not know anything about the posting. This whole thing is getting more suspect each day it goes on.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 3
Most Valuable Participant ,
Sep 11, 2014

Copy link to clipboard

Copied

I deleted your duplicate message... one time, in this message, tells everyone what you saw

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

What gives you the right to delete my discussions? That is my choice to post my information, duplicate or not. You are out of line.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Community Beginner ,
Sep 11, 2014

Copy link to clipboard

Copied

This is happening to other schools that upgraded to the cloud too.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0
Community Beginner ,
Sep 11, 2014

Copy link to clipboard

Copied

Tagging this thread to follow it...

I graduated from AAU and got the expired serial thing a few days ago.  I was able to pester adobe on twitter to get a temporary key for at least one more year (So the service guy told me).

Hopefully somebody figures out a true solution to this. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 1
Explorer ,
Sep 11, 2014

Copy link to clipboard

Copied

I am in the same boat Nutrafin. I took to twitter and received a temporary key for 6 months, but No information was given about a solution or a renewal after the six months is up. My main fear is that Adobe conveniently forgets about us after the temporary key has also expired. All the time that I got my original adobe key there was never a notice about key's ever expiring. the entire experience is rather terrible.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2014 0