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ACCOUNT AND ACCESS ISSUES NEW INDESIGN SUBSCRIPTION

New Here ,
May 30, 2020

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I got a brand new 30 days subscription of Indesign for 30.34 GBP on 29 May 2020..   The next day (today) I cannot access the paid version

 

I log in with my correct email and password but I cannot access the premium version I have paid for. I also found Adobe does not have a selection in support where you can tell your problem.

 

I have the paid subscription but am unable to use it and wonder if Adobe has a phone number? I want life to be simple and easy. My purchase receipt tells me I can cancel in 14 days for a full refund. Can I cancel now please for a full refund

 

I am using the forum because I have done my best to locate a place in adobe support where I can ask why I have only the free version after paying for the paid version. I think I have average intelligence and should not need to struggle with products that are very difficult to use. It means the fault does not lie totally on my side. We purchase to find convenience and when we have inconvenience instead we want out!

Thanks

Mohini

 

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Topics

Activation billing and install, Bug, How to

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ACCOUNT AND ACCESS ISSUES NEW INDESIGN SUBSCRIPTION

New Here ,
May 30, 2020

Copy link to clipboard

Copied

I got a brand new 30 days subscription of Indesign for 30.34 GBP on 29 May 2020..   The next day (today) I cannot access the paid version

 

I log in with my correct email and password but I cannot access the premium version I have paid for. I also found Adobe does not have a selection in support where you can tell your problem.

 

I have the paid subscription but am unable to use it and wonder if Adobe has a phone number? I want life to be simple and easy. My purchase receipt tells me I can cancel in 14 days for a full refund. Can I cancel now please for a full refund

 

I am using the forum because I have done my best to locate a place in adobe support where I can ask why I have only the free version after paying for the paid version. I think I have average intelligence and should not need to struggle with products that are very difficult to use. It means the fault does not lie totally on my side. We purchase to find convenience and when we have inconvenience instead we want out!

Thanks

Mohini

 

 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Topics

Activation billing and install, Bug, How to

Views

378

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
May 30, 2020

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https://helpx.adobe.com/manage-account.html

right down the bottom of the page click on 'contact us'. You can chat to an Adobe rep there

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Most Valuable Participant ,
May 30, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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