Account authentication problem

New Here ,
Nov 04, 2020 Nov 04, 2020

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Hello everyone,
In order to complete the installation of the creative cloud applications I have to authenticate my account with my system password, but when I enter it, it doesn't work. Even if I change it and start again, no matter what password I enter, it won't work. Can someone help me?

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Activation, Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Most Valuable Participant , Nov 04, 2020 Nov 04, 2020
There are two passwords that you need 1. Your Adobe ID password, needed to activate any software 2. Your system password, chosen when the machine was switched on (or known to your IT department, if any). Needed to install any software. Be sure you know which of these two is being asked for, and be sure you know both passwords.

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Most Valuable Participant ,
Nov 04, 2020 Nov 04, 2020

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There are two passwords that you need

1. Your Adobe ID password, needed to activate any software

2. Your system password, chosen when the machine was switched on (or known to your IT department, if any). Needed to install any software.

Be sure you know which of these two is being asked for, and be sure you know both passwords.

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Oh thank you ! 

Unfortunately I believe I forgot my system password. Do you know how I can get it back? 🙂

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Most Valuable Participant ,
Nov 04, 2020 Nov 04, 2020

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For Windows Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to search for password help

 

For Mac you need to go to an Apple forum

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Most Valuable Participant ,
Nov 04, 2020 Nov 04, 2020

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To add to what John said... do you need a password when you start with your computer after switching it on? If so, that might ALSO be your system password. Give it a shot!

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