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account deleted by mistake

New Here ,
May 28, 2020

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 Hello, yesterday I started a new account with my school's email, but the school was supposed to take care of my registration in advance, so I did not know there was an error and started the account, but the option did not appear if it was personal or from a company or school, so I canceled and now I want to use the same email again, could someone help me to reactivate the email?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

No.  I'm sorry but this is a user-to-user forum.  Even if we could help, cancelled accounts cannot be reactivated. 

You need to create a new account.

 

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Activation, Creative Cloud

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account deleted by mistake

New Here ,
May 28, 2020

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 Hello, yesterday I started a new account with my school's email, but the school was supposed to take care of my registration in advance, so I did not know there was an error and started the account, but the option did not appear if it was personal or from a company or school, so I canceled and now I want to use the same email again, could someone help me to reactivate the email?

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

No.  I'm sorry but this is a user-to-user forum.  Even if we could help, cancelled accounts cannot be reactivated. 

You need to create a new account.

 

TOPICS
Activation, Creative Cloud

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606

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May 28, 2020 0
Adobe Community Professional ,
May 28, 2020

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No.  I'm sorry but this is a user-to-user forum.  Even if we could help, cancelled accounts cannot be reactivated. 

You need to create a new account.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 28, 2020 3
New Here ,
Jun 04, 2020

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In continuation to this question, how long does it take before I can use the same email id to create another account after I have deleted my account? 

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Jun 04, 2020 0
New Here ,
Sep 09, 2020

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I just did the same thing. I deleted the account not knowing that I cant make a new account using the old email. I'm contacting the school IT department but I'm sure if that'll do anything.

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Sep 09, 2020 0
Most Valuable Participant ,
Sep 09, 2020

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>how long does it take before I can use the same email id

 

I don't work for Adobe, but based on similar questions the only answer I have is never

 

But, contact support to verify

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Sep 09, 2020 0
New Here ,
Sep 09, 2020

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Thanks. I just got in contact with Adobe support and they told me that they will completely delete my account and they will send me an email when the process is complete. Then I can just make a new account using that same email. I'm still waiting for the email. I'll let know if I have any progress.  

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Sep 09, 2020 0