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Activate Lightroom 6 on New Laptop does not work

New Here ,
Feb 21, 2020

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My old Laptop does not work anymore and i have a new one, but when i try to activate my Standalone Lightroom 6 i get the activation limit message. I can not deactivate on the old Laptop (it does not start anymore), so what can i do??

Please help, thank you

 

Michael

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Activation

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Activate Lightroom 6 on New Laptop does not work

New Here ,
Feb 21, 2020

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My old Laptop does not work anymore and i have a new one, but when i try to activate my Standalone Lightroom 6 i get the activation limit message. I can not deactivate on the old Laptop (it does not start anymore), so what can i do??

Please help, thank you

 

Michael

TOPICS
Activation

Views

56

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 21, 2020 0
LinSims LATEST
Adobe Community Professional ,
Feb 21, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI. Tell them you need them to reset the number of activations associated with your product license/serial numbers. Once that's done, you should be able to activate the product.

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Feb 21, 2020 0