Activated 12-month Creative Cloud subscription but only trial versions available to download

New Here ,
May 11, 2020

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Hi I recently received and activated a 12-month Creative Cloud subscription: 

hayeslee_0-1589265034843.png

However, I can only get the trial versions of all the software in Adobe CC:

hayeslee_1-1589265073547.png

 

How do I fix this issue? I want to install Photoshop, Illustrator, etc... but they only have trial versions for me to install. I've tried reinstalling creative cloud but the issue remains! Please help!!!!

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Activation, Creative Cloud, Installation

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Activated 12-month Creative Cloud subscription but only trial versions available to download

New Here ,
May 11, 2020

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Hi I recently received and activated a 12-month Creative Cloud subscription: 

hayeslee_0-1589265034843.png

However, I can only get the trial versions of all the software in Adobe CC:

hayeslee_1-1589265073547.png

 

How do I fix this issue? I want to install Photoshop, Illustrator, etc... but they only have trial versions for me to install. I've tried reinstalling creative cloud but the issue remains! Please help!!!!

TOPICS
Activation, Creative Cloud, Installation

Views

858

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May 11, 2020 0
Adobe Employee ,
May 12, 2020

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Hayeslee, I am sorry that you are unable to utilize the Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum.  Please contact our support team at https://helpx.adobe.com/contact.html and begin a chat session so that the current problems with the membership can be resolved.

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May 12, 2020 0
New Here ,
Dec 09, 2020

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I have the same issue too. I paid roughly 1000,- Euros for my 12 monthh prepaid suscription and within a week it deactivated itself somehow. Spent nearly an hour to check this unorganized (and to be honest, quite unhhelpful) community board and only found this topic somewhere burried with a standard reply. The support is unavaiable, even today - on a wednesday noon, no special day but chat and phone support are closed "due to holidays"... I really thought the company paypal treats his customers like 4ssholes, but I guess Adobe is quite good in that, too.

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Dec 09, 2020 0
LEGEND ,
Dec 09, 2020

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Dec 09, 2020 0
Most Valuable Participant ,
Dec 09, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Dec 09, 2020 1