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activating Photoshop Elements on new laptop

New Here ,
Oct 12, 2020

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The serial number for my Photoshop Elements 18 that is listed on my account page on the Adobe site has an extra numeral so I can't install it on my new laptop.  The installation window with space for the serial number does not have enough spaces.

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activating Photoshop Elements on new laptop

New Here ,
Oct 12, 2020

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The serial number for my Photoshop Elements 18 that is listed on my account page on the Adobe site has an extra numeral so I can't install it on my new laptop.  The installation window with space for the serial number does not have enough spaces.

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Activation

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30

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Oct 12, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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How many digits is your serial number?

Can you post a screeshot of the installation window? 

 (Don't post your serial number!)

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Oct 12, 2020 0
New Here ,
Oct 12, 2020

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The panel requiring the serial number has six blanks, which take 4 digits each.  My serial number, according to my account page has 25 numbers.  It doesn't work to just leave out one digit.  I don't recall having this problem when I did the same with a previous version of Elements.  I can't take a screen shot of it, but it's the same window you get when you install any Adobe product.

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Oct 12, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 13, 2020

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Oct 13, 2020 0