Activation Limit Reached, Lightroom 6

Community Beginner ,
Jan 03, 2021

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Hello,

recently I switched to a new notebook, after LR6 installation and 'sign in' it cannot be used w/o the error desribed at this Adobe website error-activation-limit-reached . I tried everything which is described at this link, e.g. my old notbook shows now (after a new 'sign in' try) the same error as my new notbook. So currently I have LR6 only my desktop PC running well. Can someone help me out of this dead end, please?

 

Happy new year!

 

Michael

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Activation, Installation

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Activation Limit Reached, Lightroom 6

Community Beginner ,
Jan 03, 2021

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Hello,

recently I switched to a new notebook, after LR6 installation and 'sign in' it cannot be used w/o the error desribed at this Adobe website error-activation-limit-reached . I tried everything which is described at this link, e.g. my old notbook shows now (after a new 'sign in' try) the same error as my new notbook. So currently I have LR6 only my desktop PC running well. Can someone help me out of this dead end, please?

 

Happy new year!

 

Michael

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

TOPICS
Activation, Installation

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98

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Jan 03, 2021 0
Most Valuable Participant ,
Jan 03, 2021

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If you tried everything on the page, you've contacted support. What do they have to say about the problem? Is this a one-time purchase, or a Creative Cloud subscription?

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Jan 03, 2021 0
Community Beginner ,
Jan 03, 2021

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Lightroom 6 is (in my case) a perpetual purchase / license. I could not find any option to contact the support. The different support websites link to each other so you will follow a circle w/o any chat option or phone number on each of them (they tell about it but there is nothing!) 😞 .

E-mail support is in general not provided, as I found out during my surfing.

My last chance is this forum where Adobe employees sometimes read posts and help users.

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Jan 03, 2021 0
Most Valuable Participant ,
Jan 03, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Jan 03, 2021 1
Community Beginner ,
Jan 04, 2021

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Hello John, thanks for your answer. Attached is the screenshot of your link, As written above: I cannot see any chat option.

Adobe_no_support_website.png

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Jan 04, 2021 0
Community Beginner ,
Jan 04, 2021

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How to get Adobe support via chat? -> 1) activate the website cookies and 2) use the "talk" icon:

accept_cookies.png

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Jan 04, 2021 0
Community Beginner ,
Jan 05, 2021

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Finally I could reach someone via the chat option. He fixed the issue in less than 5 minutes 🙂 .

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Jan 05, 2021 0